Custom Software & Product Engineering · Service 10 of 10

Software Maintenance & Support business software kept healthy for years

O Clock Software, headquartered in Chennai, India, maintains and supports business software and products after launch, including software built by other teams. We fix bugs, upgrade frameworks, apply security patches, monitor health and make small improvements, with support levels and response times agreed in advance.

Discuss your project → What we build
  • 2009Founded in Chennai
  • 1,000+Projects delivered
  • 12+Countries served
  • 100+Engineers in-house
  • 4.6★Google rating · 59 reviews

Recognized & Reviewed On

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What we build

Software Maintenance & Support: what we build

Bug fixes, upgrades and support with agreed response times. Here are the six kinds of software maintenance and support work we are asked for most often.

Support levels

What L1, L2 and L3 support each cover

Clear support levels mean issues reach the right people quickly. This is how we structure support for business software.

Level What it covers Who handles it Example
L1 First response, triage and known fixes Support analysts A user cannot reset their password
L2 Investigation, configuration and data fixes Application specialists A report shows wrong totals for one branch
L3 Code changes and root-cause fixes Engineers who know the codebase A bug in the approval logic
Preventive Upgrades, patches and monitoring Engineers and DevOps A framework version reaching end of support

How we deliver

How we deliver Software Maintenance & Support

  1. 01

    Onboarding audit

    Code, infrastructure, documentation and known issues.

  2. 02

    Stabilise

    Urgent issues and security gaps first.

  3. 03

    Set up support

    Channels, severity levels and response times.

  4. 04

    Routine care

    Upgrades, patches and monitoring on schedule.

  5. 05

    Review

    Monthly report and improvement plan.

Technology

Technology for Software Maintenance & Support

Chosen per project for fit, maintainability and your team's skills.

Support

  • Jira Service Management
  • Freshdesk
  • Zendesk

Monitoring

  • Sentry
  • New Relic
  • Grafana
  • Uptime monitoring

Upgrades & security

  • Dependabot
  • Renovate
  • Snyk

Platforms

  • .NET
  • Java
  • Node.js
  • PHP
  • Python

Straight answers

Is Software Maintenance & Support right for you?

We would rather recommend less than sell you more. Here is how we judge it.

A good fit when

  • Your software is live and business-critical
  • The original developers are no longer available
  • Upgrades and patches have fallen behind
  • Users need a dependable support route

  • You need maintenance for a website

    See Website Hosting, Support & Maintenance.

  • The software needs major rework

    See Legacy Software Modernization.

  • You need a mobile app kept current

    See Mobile App Maintenance & Support.

Use cases by industry

Software Maintenance & Support by industry

The same capability, shaped by the data, rules and users of each sector.

Related services

Often combined with Software Maintenance & Support

Prefer engineers in your own team?

The full service area

FAQ

Software Maintenance & Support FAQ

What does software maintenance include?

Software maintenance includes fixing bugs, upgrading frameworks and libraries, applying security patches, monitoring performance and errors, supporting users and making small improvements, so the software stays reliable and secure.

What is the difference between L1, L2 and L3 support?

L1 handles first response and known fixes, L2 investigates configuration and data issues, and L3 makes code changes and fixes root causes. Clear levels route each issue to the right people quickly.

Can you support software another company built?

Yes. We start with an onboarding audit of the code, infrastructure and documentation, fix urgent issues, and then take over support and maintenance.

What response times do you offer?

Response times are agreed by severity in a service-level agreement, with critical issues handled first. [VERIFY standard response times]

How often should business software be upgraded?

Security patches should be applied promptly, and frameworks upgraded before they reach end of support. Regular small upgrades are far less risky than rare large ones.

What are the four types of software maintenance?

They are corrective (fixing bugs), adaptive (keeping up with new environments such as OS or framework changes), perfective (improving features and performance) and preventive (reducing future risk, such as refactoring and patching).

More Custom Software & Product Engineering services

Other Custom Software & Product Engineering services

10 Custom Software & Product Engineering services, one team. See the full Custom Software & Product Engineering area

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MAIL US info@oclocksoftware.com
TEAMS oclocksoftware
REACH US +91-44-42089942 +91-44-28279942